Frequently Asked Questions
Everything you need to know about your luxury timepiece purchase.
Are all watches sold on your site authentic?
Yes, every timepiece we sell is guaranteed 100% authentic. Each watch undergoes a rigorous inspection process by our master watchmakers and comes with a certificate of authenticity and original brand packaging.
What is your shipping policy for high-value items?
We provide complimentary, fully insured overnight shipping for all orders. To ensure maximum security, a signature from an adult at the delivery address is required for all shipments.
Do the watches come with a warranty?
All luxury watches purchased through our store include a comprehensive 2-year international warranty covering mechanical parts and manufacturing defects, in addition to any existing manufacturer warranties.
What is your return policy?
We offer a 14-day 'no-questions-asked' return policy. The watch must be in its original, unworn condition with all protective films, tags, and documentation intact to qualify for a full refund.
Do you offer financing options for luxury purchases?
Yes, we partner with several premium financing providers to offer flexible monthly payment plans. You can select your preferred financing option at checkout to split the cost of your investment.
How should I maintain my luxury watch?
We recommend a professional service every 3 to 5 years to ensure timing accuracy and water resistance. Avoid exposing your watch to extreme temperatures or strong magnetic fields, and rinse with fresh water after contact with salt water.